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| Course Title 4:
Food and Beverage - Advanced. |
Course Content This two-day (12 hour) course has been developed specifically for experienced food and beverage service providers in the Hospitality Industry or those who have recently been/are to be appointed to Food and Beverage Supervisors/Managers. With every customer having the right to first class service this course will enable you to enhance your current skills, knowledge and experience so that you may further improve your contribution in raising the profile and standard within this exciting and rapidly growing industry.
This course will offer an opportunity for you to clearly focus on providing a top quality service. By becoming involved in a series of exercises directly related to proactive customer service, care and relations you will understand the procedure for setting quality standards applicable to your very own place of work.
What with your participation in a series of practical workshops, including the customer meal experience, dealing with complex complaints and incidences and the understanding of food costs, profit margins and how to maximise revenue generation, using successful up-selling techniques, you will be aware and confident of everything that is necessary to provide your customers with a 5 ***** service, whilst continuously improving your own career opportunities.
Course Framework Integration of theory and practical activities over the 2 day session.
Providing a quality service – customer care and relations:
- Your rights and responsibilities (internal and external)
- Communication
- Setting quality standards
- Proactive customer Service
Providing a quality service whilst maximising potential revenue:
- Product knowledge
- Food Costs
- Profit Margins
- Selling skills
- Up-selling techniques
- Maximising revenue generation
- Sales Incentive Programmes
Food and Beverage service practical workshop
Dealing with complex complaints/incidences
Advanced order taking systems
Food and Beverage Service – complete ‘order of service’/customer meal experience (includes reminder of service etiquette and standard guidelines)
Teamwork – the essence of a successful establishment.
Course Fees £600.00 (in-house). Cost includes course development and delivery and supplementary support materials.
Course Style Interactive, semi-formal sessions. Suitable for Food and Beverage service providers and those who have recently been/are to be appointed to Food and Beverage Supervisors/Managers. Minimum attendees 6. Maximum attendees 18.
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