Course Title 1

	Sign In Sign-Up

Course Title 1:

FOOD AND BEVERAGE SERVICE

COURSE CONTENT: This one-day course has been developed specifically for food and beverage service providers in the Hospitality Industry. Every customer has a right to first class service no matter the style or standard of establishment involved. This course seeks to develop your current technical, social and personal skills, whatever your level, thus enabling you to contribute real value to the meal experience of your customers.

This course is participation based and will involve a series of practical workshops which will highlight both basic and more complex, key skill requirements, from setting tables to silver service.

With food and beverage service providers being responsible not only for serving food and drink, but also in playing an important role as a salesperson, this course will focus on the skills involved in upselling.

COURSE

FRAMEWORK: ONE SESSION:

· The Role, Attributes and Conduct of the Professional Waiter

· Presentation/Hygiene/Safety – Basic Guidelines

· Food and Beverage Service Practical Workshop – Preparation of Table, Food/Wine Stations and Service Techniques – Advanced Order Taking and Cutlery Adjustment, Plate Carrying and Clearing Techniques, Glass Carrying Techniques, Tray Service of Drinks and Wine Service and Silver Service Skills (optional)

· Dealing with Complaints and Incidents

· Product Knowledge, Selling Skills/Upselling Techniques

· Food and Beverage Service – Complete ‘Order of Service’/Customer Meal Experience

· Team Work Exercise

COURSE FEES: £300.00 (in-house). Cost includes course development and delivery, supplementary support materials.

COURSESTYLE: Interactive, semi – formal sessions. Suitable for experienced or non - experienced food and beverage service providers. Minimum attendees 6. Maximum attendees 18.